In a survey, 100 travel agents each ranked Airlines A, B, and C in order of preference. Each of the 100 travel agents also rated the three airlines in five categories on a scale of 1 through 10, with 10 being the best rating.
Note: The notation ACB means A ranked 1st, C ranked 2nd, and B ranked 3rd.
| Category | Airline A | Airline B | Airline C |
|---|---|---|---|
| Convenience | 5.1 | 8.0 | 4.3 |
| Friendliness | 5.0 | 5.5 | 5.4 |
| Price | 5.0 | 6.4 | 3.5 |
| Promptness | 6.5 | 6.9 | 4.1 |
| Reliability | 7.8 | 7.5 | 4.9 |
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